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Privacy Policy

How we collect, use, and protect your personal information

Privacy Policy

At Paleotetra, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Last Updated: January 15, 2023

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you interact with our website or services, we may collect personally identifiable information, such as:

  • Your name, email address, telephone numbers, and postal address
  • Information about your property related to gas services
  • Payment information (though payment card details are not stored on our servers)
  • Information you provide when you contact our customer service team
  • Information you provide when completing forms on our website

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, if you access our website from a mobile device.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities on our website. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect about you for various purposes, including:

  • Providing and Maintaining Our Services: To deliver the services you request, process transactions, and send you related information.
  • Responding to Requests: To respond to your inquiries, comments, or questions.
  • Improving Our Website and Services: To improve user experience, and perform data analytics to enhance our services.
  • Marketing and Promotions: To send you promotional materials about services, special offers, or other information we think you may find interesting (if you have opted in to receive such communications).
  • Safety and Security: To protect our website, products, services, and your account from unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:

Right to Access

You have the right to request copies of your personal information. We may charge you a small fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

7. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Paleotetra
123 Gas Works Road
Dublin 4, D04 E7Y2
Ireland

Email: privacy@paleotetra.com
Phone: +353 7 832 9517

© 2023 Paleotetra. All rights reserved.

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Ireland's trusted gas industry provider since 1998. Delivering reliable, efficient, and safe gas solutions nationwide.

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